Unlock the Power of Google+: 13 Ways to Gain Engagement, Optimize Posts And Create Community

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Circles - Google+Few social media practices escape the arm of experiments here at Buffer. We love testing, iterating, and testing again to find ways to boost our metrics and explore new ways to interact better with our audience.

Now Google+’s turn has finally come.

We have made pushes on Twitter, Facebook, and LinkedIn to grow our numbers, and most recently we’ve been trying out some new tactics with Google+. And while doing so, we noticed that many others are talking about and testing out Google+ right alongside us.

Our dabbling, along with some expert opinions, point toward Google+ indeed being a smart place for your business to be. It is not the ghost town that others have claimed. There is real value to be gained and a wealth of different tips, new tools, and good perspectives to apply.

How Google+ differs from Facebook

When critics decry Google+, they often do so from a tough perspective: Google+ compared to Facebook.

That’s a hard comparison to make, for Google+ or any other social network. Facebook is far and away the most popular social media site in terms of users and usage. When looking at the raw numbers, Facebook would make most anyone look like a ghost town.

A better way to judge Google+’s value is in comparing it to the other social networks. Here, the outlook brightens. By many counts, Google+ is even with Twitter as the No. 2 social network. And there is positive growth for Google+ compared to some others.

Social Media growth

More so than raw numbers even, there are distinct differences in the ways that people use these networks.

Michael Stelzner of Social Media Examiner puts the difference this way:

Google+ is more of an interest-based network, whereas Facebook is the place where people connect with others they already know.

No wonder the two networks feel so different.

There is one stat that shows a level playing field (and it’s a good stat): engagement percentage. A 2014 Forrester research study of over 2,500 posts by brands on Facebook, Google+, and Twitter showed that the gap in engagement is quite narrow between Facebook and Google+ (with Twitter a distant third).

Engagement percentage, in the Forrester study, was measured by total interactions divided by total number of followers/fans of the brand.

SM Engagement %

With this in mind, let’s explore the 13 most helpful features and best practices for Google+ pages, based on our own learnings and those of our fellow Google+ experimenters.

1. Post up to 5x times per day without losing engagement

While researching about the best frequency to post on social media, we didn’t turn up much data on Google+. So we thought we’d try to create some ourselves.

Our social media audits have shown that Google+ has been a growing segment for engagement with our fans. We get twice the engagement on Google+ than we do on Facebook.

We noticed this trend when posting twice per day. Would the engagement rise even more if we started posting five times?

We changed our twice-per-day schedule to five times per day and have been consistent with this for the past three weeks.

Google+ experiment

Here are the results:

When measuring engagement per post, we noticed that comments, clicks, reshares, and plus ones were all higher when we were posting only twice per day.

Screen Shot 2014-04-25 at 8.17.01 PM

This might have led us to believe that posting less often was the better option. But there was another way to look at the data, too. Rather than engagement per post, we ran the numbers based on engagement per day. The theory here is that if we can drive more clicks, plus ones, reshares, and comments on a daily basis, then posting more would be worth it (even if individual post engagement goes down).

Sure enough, the numbers flipped. In every instance—comments, clicks, reshares, and plus ones—our engagement per day was higher when we posted five times.

Screen Shot 2014-04-25 at 8.16.42 PM

The takeaway here is to not be afraid to post more often to Google+. So long as the posts remain high-quality, immersive, and valuable to your audience, you should continue to see your engagement numbers rise.

2. Always start with a headline

Google+ posts are unique in a lot of ways, and one of those is that they act more like mini blog posts. You have room to say more, to write in paragraphs, and to use extensive formatting to really sell your content.

And what do all blog posts have in common? A good headline.

Designwise, a headline can help your post stand out, especially if you use Google+ markup to make the text bold (add an asterisk before and after the text you want bold). In addition to the visual benefit, there are also SEO benefits for doing this. Cyrus Shephard explains:

  1. Google incorporates your headline into the title tag of the Google+ post
  2. The headline is typically what displays in Google search results for Google+ posts

Adding the right headline can help your post stand out in search results, and can greatly influence the number of people who both notice and click through to your content.

3. Share the most popular content at the best times

Neil Patel of Quick Sprout collected data from a number of different studies to come up with the most important factors in growing a Google+ page. His conclusions covered everything from authorship to asking questions, along with some solid recommendations on the best type of content to post and when.

Videos – by sharing videos related to your business, you can roughly get 28.6% more engagement.

Post on Friday – there are a lot of people on Google+ on Fridays from 11 am to 2 pm.

All the data was compiled into an incredibly detailed infographic, which is well worth the visit over to his site to see in full.

He found that there are five different types of content that are preferred by Google+ users: Video, animated GIFs, Quotes, questions, and images. Of these, animated GIFs are the content that drives the most +1s. (And perhaps not surprisingly, questions drive the most comments.)

Screen Shot 2014-04-25 at 4.27.43 PM

4. Enthusiasm, and the anatomy of an awesome post

Dejan SEO put together a comprehensive study of why certain posts of theirs performed better on Google+ than others. One of their key takeaways was that enthusiasm in the way you compose the update had a strong effect on a post’s popularity.

Posts in which I show enthusiasm and excitement tends to do better. Examples: YES! Finally! WOW! OMG! Whoa! …

Being interesting alone is not enough in most cases as many potentially viral posts simply die out in its infancy while other, more influential channels may hit the critical mass instead.

The following were some additional factors that seemed to correlate to success:

  • Breaking news
  • Content demand
  • Image use
  • Simple message
  • Optimal post time
  • Influencers triggered (reshares, +1’s)
  • Community impact

post-analysis

5. Take your blog comments to Google+ (or vice versa)

Copyblogger made a splash recently when they announced that they were getting rid of comments. Or, rather, they were taking comments elsewhere—Google+, for one.

We’re fortunate enough (mainly because Copyblogger’s been around for so long now) that we have a lot of thriving “outposts” where conversation happens, particularly Google+ and Twitter.

Copyblogger’s blog posts now end with a call to action that reflects this change-of-address for conversations. (Note the awesome distinction they made. The conversation is not being taken “elsewhere;” it’s being taken “further.”)

Copyblogger comments

Of course, a major change like this will not be in the best interests of many blogs. So rather than getting rid of comments altogether, you could encourage follow-up comments at Google+ in addition to the many other ways (comments section included) that your readers can get in touch.

Then there’s the flip side: You could bring Google+ into your comments.

Similar to Facebook’s commenting plugin (which you’ve likely seen in use around the ‘Net), Google+ has a comment system with many of the same features. The Google+ commenting system is officially supported on Blogger.com, but if you run a WordPress blog, there are plugins that can help make the integration easy.

Google+ comments

 

6. Embed your Google+ posts directly on your site

I’ve embedded a tweet. I’ve embedded a Facebook post. But never anything from Google+. That this functionality is right there under our noses is a great find for those who are interested in integrating their Google+ content with their website or blog. Even better, embedded Google+ posts include the comments and conversation along with the actual post.

The actually embedding process is a little more complicated than what you’ll find on Twitter. To embed your Google+ posts, click the arrow in the upper-right corner of any post Choose “Embed post” from the drop down menu.

Google+ embed

The embed code you will be given comes in two parts. The first is a script tag that needs to be placed in your HTML template, and the second is the actual embed information for the post, which can be placed anywhere.

Julie Niedlinger at CoSchedule has a lot of really neat ways to use this embed feature. One of my favorites: Create a circle of customers/influencers/favorite apps/etc. and share this to your Google+ page as a post. Then share again as an embed on your blog or website.

7. Make good use of Google+ hashtags

This advice is going to be super easy to follow. Google+ automatically adds related hashtags for you based on your content.

Buffer G+ hashtags

You can still supplement these tags with hashtags of your own, either placed directly into the text you write or at the bottom of the post after your main text (see below).  In both cases, the hashtags are added to the side menu on the post and highlighted in gray; the hashtags that Google+ automatically adds are highlighted in blue.

Best practice for hashtags on social media is between two and five hashtags per post. With Google+, it may be best to aim for a maximum of three or four since hashtags are automatically set to a bold font and overuse could distract from your content/visuals. Also, keep an eye on trending hashtags (viewable from the explore tab) for extra opportunities for engagement. 

Screen Shot 2014-04-25 at 1.55.00 PM Screen Shot 2014-04-25 at 1.58.35 PM

8. Connect your YouTube channel with your Google+ page

Pretty much every Google product these days has a way to integrate with Google+. YouTube is no exception. You can connect your YouTube channel and Google+ business page, making it easy for fans and followers to jump from one to the other.

Among the benefits of a verified YouTube-Google+ connection is that you can quickly view YouTube analytics right from your Google+ dashboard. It’s not an in-depth look by any means, but it does show key metrics for views, minutes watched, and new subscriptions. It could save you a few clicks when all you need is a quick glance at the pulse of your channel.

Screen Shot 2014-04-25 at 2.02.23 PM

9. Create a community and use circles creatively

I’ll be honest: Google+ circles confused me at first. As I’ve got to know them better, though, I can see the real value they have for community building, sharing, and connecting. With Circles, Google+ has an added opportunity for brands to interact with a specific set of users, along with the more standard community groups. What’s the difference between the two?

  • Think of Circles as a curated list. You decide who gets added.
  • Communities are more like traditional social media groups. You start a community on a niche topic, and others join and contribute.

When you join communities and create circles, you can then tailor the updates you send and share directly with specific groups. For instance, you could share privately with a single user, you could share with a list of top followers, or you could share to an industry-specific group.

Screen Shot 2014-04-25 at 3.39.03 PM

Like any other area of social media, these communities are hugely important in terms of interaction and relationship-building. There is value in digging into these places daily, posting your most relevant and well-timed information, and being available to comment and give back to the conversation.

10. Share straight from Google Drive

Might you have some golden content hidden in your Google Drive? We are quite fond of transparency here at Buffer, so the thought of sharing some of our behind-the-scenes files is exciting. We’ve done this before with our open salaries spreadsheet. You may be able to find similar ways to share interesting forms, surveys, spreadsheets, how-to documents, and presentations.

Screen Shot 2014-04-25 at 3.48.24 PM

Google explains a couple different ways to do this. You can share a public document by copying and pasting the link into a Google+ post (like in the screenshot above). Or you can share directly from within Google Drive by clicking on the blue “Share” button in the top right corner.

11. Try your hand at +Post ads

If you’re interested in a new layer of advertising beyond Google Adwords, you can try the +Post ads from Google, which turn your Google+ posts into display ads that run on Google’s ad network.

The network serves over 2 million websites, so it’s possible to get a huge number of impressions. Also, pay-per-click is replaced with pay-per-engagement, so you may find better value for your ad dollar. The example cited by Google is a campaign by Toyota that achieved 50 percent higher engagement rate with +Post ads than the industry average for typical rich media ads.

+Post ads

12. Encourage your writers to set up Google authorship

“Encourage” probably isn’t a strong enough word here. Your content creators need to have their Google authorship in place so that your content gets all the added juice from rich snippets, SEO, and the many other factors that make authorship so essential.

For authors, growing your reach on Google+ is important so you can build your follower count, which is pictured along with your image and other info right in the search results page. More followers, more social proof, and (it would stand to reason) more clickthroughs.

Authorship example

13. Try live video with Hangouts on Air

Google Hangouts are one of the most-loved features of Google+, and the live versions—Hangouts on Air—have a lot of neat applications for social media marketers.  Hangouts on Air allow for all the features you might need in a live presentation: multiple hosts, slides and visuals, and tools to engage with the live audience whenever and however you’d like. And when it’s all over, the Hangout integration with YouTube means you have an archived replay ready to use and share as new content.

We have recently been dipping our toes into them here at Buffer, using them for customer interviews and webinars. (By the way, we’re hosting a webinar Hangout on Air with the Twitter team this Wednesday, April 30. We’d love to have you join!)

Takeaways

When it comes to finding time to handle all your various social media marketing, we’re all a little pressed. The potential benefits of Google+ (not to mention all the cool tools) should hopefully have you at least considering how it might fit in your plan. Here are the top tips, at-a-glance:

  • Don’t be afraid to post more often—even up to 5x per day
  • Use a bolded headline in every post
  • Share a GIF, videos, photo, quote, or question on Friday afternoon
  • Add enthusiasm to your update

If you want to start somewhere, the above advice is as good a place as anyone. We’ll definitely keep you updated on how this all goes for us, too.

What has been your experience so far on Google+? Do you have a business page? If so, have you tried any of the above tips and tools? I’d be real interested to hear what you have to say.

P.S. If you liked this post, you might also like Why Google Authorship Is So Important for the Content You Create and Buffer for Google+: The Easiest Way to Post to Your Google+ Business Page.

Image credits: Michelle Brea, TechCrunch, Forrester, wpbeginner, Moz, Google, DeJean SEO,

  • lapesoetan

    I’m beginning to really like Google Plus myself and try to not just re-post things I put on Facebook or Twitter. It’s difficult though :-)

  • http://www.knowledgeeratlarge.net tyelmene

    I’m tired of Google pulling its support or stopping its services just when I come to use/depend upon them – I really liked/used iGoogle and that went away. Now it’s rumored that the same thing will happen with Google+ I am a long time Googler, but I’m having a very hard time trusting the company!

    • http://blog.bufferapp.com Kevan

      I can see how this would be completely frustrating! Like you, I’m hoping that nothing bad will befall Google+. It’s got great potential and a lot of really neat features.

    • Marc_Razia

      Google has not given any indication they are discontinuing G+. With iGoogle and Reader they made an announcement. All the recent media about G+ being discontinued has ONLY been speculation because Vic Gundotra left. That isn’t necessarily bad. For all we know Google let him go to get someone better in there.

      The head of a department leaving can mean a lot of things. The head of Android left and it has only prospered. Same with Maps. We’ll see with G+, but I wouldn’t worry.

    • William E

      FWIW, I agree with Marc that rumors of G+’s death have been greatly exaggerated.

  • http://www.YesProsperity.com/ Carlos Herrera

    Google Plus is my choice of Social Media.. I’m a google fanantic…

  • Jen Jackson

    Thanks for the tips! I was recently at a Social Media Summit where someone said Google+ is the best social network that no one is on. Trying to learn best practices so when everyone catches on I’m already ahead of the game!

    • http://blog.bufferapp.com Kevan

      Makes a lot of sense, Jen! Sounds like a good strategy. There is definitely room to grow as an influencer on G+. :)

  • Wedel Rahill

    I had noticed the Google+ embed code, but never thought of using it on our website. Great tip and a good way to add fresh content to our site.

    • http://blog.bufferapp.com Kevan

      Alright, Wedel! Glad to help! Would love to see your implementation when it’s up and running. :)

  • http://www.iwritetoemptythecrazy.blogspot.com Mary Fletcher

    Thank you for a very interesting article. I am very new to blogging and I find this info very helpful.

  • Matt Quanstrom

    What a great article Kevan. I’ve been trying to dig into Google + more lately, and this piece is a fantastic resource. Was hoping to see a visual example of embedding a G+ post in a blog. Do you have some examples you are willing to share?

  • Yolanda A. Facio

    Some great ideas and suggestions here! I definitely can use some of these to increase my G+ presence. Thanks Kevan for the great research and list.

    • http://blog.bufferapp.com Kevan

      Right on, Yolanda! Glad to hear they helped. :)

  • Ricardo Saldivar

    I do like Google+, I think is a great platform. Better than Facebook by far! The interface is clean, the phone app is beautiful and is fast! I like it. Thanks for the post, I learned a lot more from it. Great job again.

    • http://blog.bufferapp.com Kevan

      Thanks, Ricardo! It’s one my favorite social websites to look at. It’s really stunning! Love your tip on +1s, too. I might have to try that one. :)

      • Ricardo Saldivar

        yeah Kevan! just +1 whatever you like and then go to your profile, hit the +1 button in the middle of the screen and everything is bookmarked there. Pretty cool :) thanks for the article again.

  • Ricardo Saldivar

    and I actually like using the +1 button to mark articles and review them later…

  • http://twitter.com/dnnyboy Daniel Noesgaard

    A relevant question: when will Buffer allow posting to personal G+ profiles? :)

    • http://blog.bufferapp.com Kevan

      Great question, Daniel! We’d love to offer this feature to you, and it’s at the top of our list. I believe we’re looking forward to the day when the API opens up a bit more and allows personal profiles (I’m no engineer, so this is my rudimentary understanding of things!). It’s great to hear your feedback on this, though, as it really validates this direction for us! :)

    • William E

      Consider the Chrome extension DoShare, for now at least. Allows for scheduling, formatting posts easily, even posting to communities directly. While I’d rather go through buffer, Google simply doesn’t allow that yet. In Google’s defense, this does force more user engagement.

  • Dave Watts

    google+ is great, however more difficult getting people to follow you than with twitter

    • Marc_Razia

      How are you getting people to follow you on each network?

      • Dave Watts

        with twitter you can follow people who then follow back, but mostly just publish interesting things and hope you get noticed

        • Marc_Razia

          Thanks. I only ask because I’ve had the opposite experience.

          On G+ I am able to get followers much more easily because I post in communities and also search out content and comment when applicable. That has led to a decent following. On Twitter I’ve tried doing the same thing and had a much harder time getting a following. I do like both networks though.

  • http://www.ferreemoney.com/ Neil Ferree

    A nice compendium of G+ feature/function and screen shots and business benefits for each Kevan! I would add that in the right circumstances sharing your Posts via the Friends.me app is an effective method for amplifying your G+ posts. You just have to make sure your posts and you schedule and use of #ns are well thought out.

  • Aleksandra Krygowski

    Thank you for the article : )

  • rduinmayer

    Is this still relevant after Google decided to “stop” with Google?

    • http://blog.bufferapp.com Kevan

      I think so! Great question. My thought here is that Google+ is going to continue to be the way that Google ties together all its many products, so it’s not going anywhere. And as long as it’s around, marketers will have a chance to take advantage! :)

      • http://www.aquahabitat.com/ Spring Creek Aquatic Concepts

        G+ is like a beaver chewing on FB’s tree. With every excellent new tech feature on G+ , the FB tree leans more and more. All we need to do is show people the photo editor on G+ and Timmmmberrrrrrr!

  • http://www.brand-tagious.com Lori Moore

    I use Google+ almost exclusively. I find it so much easier to engage with people and find businesses and people I am interested in following. I use the Embed and the Link features and re-post my Google+ posts to Facebook and Twitter… instead of the other way around :)

    • http://blog.bufferapp.com Kevan

      Great tips, Lori! So awesome to hear that G+ is working out for you. :)

    • William E

      I agree on posting from G+ to other social media–a G+ post is so much richer, it is almost a blog post unto itself.

    • http://www.rockytravel.net/ Rocky Travel Blog

      Thanks for this tip with embedding the Google+ posts on FB and Twitter. I start liking Google+ more… I am going to try this out.

  • http://oirms.com OIRMS

    But Kevin haven’t you heard, G+ is dead! Okay now that we got a good chuckle out of the way, I must say thanks for the info. I was a late-comer to G+ but am sure glad to be there. I get way more engagement there than anywhere else with much less effort. I don’t know what the future holds for G+ but I do know that if Google does away with it there will be 350 million unhappy users.

    • http://blog.bufferapp.com Kevan

      Haha, sounds like G+ is a thriving spot for you! I imagine if others could hear you describe more engagement with less effort, marketers would flock there!

  • http://www.gaymuscleandlove.com Colton Black

    Excellent article!!!

  • http://putradwiaditya.tumblr.com/ Aditya D. Putra

    Thank you@kevanlee:disqus , I just want to try. I already set the page, but not yet use it actively

    • http://blog.bufferapp.com Kevan

      Best of luck, Aditya!

  • Agnes Dadura

    I’m liking g+ more and more. I use it more for discovering new people, news, and new articles, rather than seeing baby photos of my high school classmates :) It’s very well designed social media platform.

  • Andrea Glass

    I love Google+ and have found it to be one of the best resources for valuable content all in one place.

  • http://www.bluemind.tv GordonEcco

    Thank you for all the good advices.

  • http://marco-angel.com/ Marco Angel

    Thanks Kevan, ill check it, cuz i love Google+

  • http://about.me/vijaysood Vijay Sood

    Thanks for the tips Kevan!

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