Deliver Exceptionally Responsive Customer Support: Introducing Respond by Buffer

As social media has evolved, our use of social networks has changed: We’ve found new ways to use Twitter, Facebook, and more to share, to communicate, to talk about our favorite things.

We engage more than ever with brands and businesses – brands and business like you and yours!

At Buffer, we’ve been fortunate to have a front row seat to watch this evolution of social media for businesses, as it’s expanded from an engaging channel for marketing and community into many new channels, including one that’s especially near and dear to us: customer service.

And we’re so excited to share with you: Today marks the public release of our brand new customer service tool, Respond!

Respond button

We’d love for you to be among the first to experience the real-time support experience with Respond. Click above to get started right away, and continue reading for the full story behind the product and all the unique ways that Respond supports you and your audience!

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Introducing the Pablo Chrome Extension: Create Social Media Images From Anywhere On The Web

How much time do you spend creating a social media image?

Two minutes? Twenty minutes? An hour or more?

I’ve done it all! I’ve been down those rabbit holes when you suddenly realize that you’ve been searching for the perfect picture or agonizing over the best font for forty-five minutes (yikes!).

We know that social images are important but they can also be really time consuming. That’s why we created Pablo — the simplest way for anyone to create social media images.

Today, we’re happy to announce that we’ve made social image creation even more seamless with the launch of the Pablo Chrome extension!

Let’s take a deeper look at how the extension can simplify your life and help boost your social engagement.

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Introducing the Social Media Calendar by Buffer: The Natural, Visual Way to Easily Manage All Your Social Accounts

Imagine you could plan and manage your social media updates the same way you do your Google or Outlook calendars. We wanted to bring the ease of scheduling events on your calendar right into your Buffer account. Sharing with Buffer will never be the same!

Introducing the Social Media Calendar for fully managing all your social accounts, at-a-glance!


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500,000 Beautiful Social Media Images Later: Introducing Pablo 2.0, Perfect Images to Fit All Networks

Since we launched our Pablo image creation product in the spring, Pablo designers have created more than 500,000 images! 

And we’ve been excited to work toward making Pablo even more useful.

Today we’re thrilled to announce Pablo 2.0, the simplest way to create beautiful images that fit every social network perfectly.

We’ve expanded Pablo’s functionality to work with all social media networks – on top of Twitter, you can now create images with the perfect size and format for Facebook, Instagram, and even Pinterest. You can create the visuals, share them across all platforms and then analyze them with Buffer’s analytics to know how well they’re performing. 

I’d love to share all the details about how Pablo 2.0 can best serve you and your social media marketing.

Create the perfect image with Pablo

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How to Do Social Media On-the-Go: The Best Strategies and Workflows of the New Buffer iOS App

We’ve been studying and learning the best ways to reach a social media audience on mobile—where 60 percent of social media time is spent!

How does one go about implementing mobile into a social media marketing plan?

To really get to know the best strategies and workflows on mobile, we asked. A half dozen Buffer for iOS users were so kind to share how they go about mobile social media, using Buffer’s app for iPhone and iPad (newly updated to version 5.0!).

We’d love for you to have a look at these wonderfully efficient workflows (it’d be fantastic to hear yours in the comments), and check out the big improvements and updates to the latest version of the Buffer app.

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10 New Marketing Tactics to Try Today (They’re All In Your Buffer Account!)

Social media evolves every day.

We’re constantly learning more about how to connect better, empathize more deeply and create more lasting relationships.

At Buffer, we’re so grateful to be part of social media’s rapid evolution, and we’re so inspired by all the tactics and strategies we hear from you, our audience, on your social media journey.

As a result, we’re able to grow Buffer’s product and make it even more useful for you. Here are 10 new elements you can find in your Buffer account right now that we hope will move your social media marketing forward.

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Introducing Buffer for Video: Upload, Schedule and Analyze, All in One Place

Social media has entered the video era.

In 2015 we’ve seen the addition of video on Twitter and a giant push by Facebook to make video a major component of the News Feed. Check out some staggering social media video stats:

  • The number of videos in Facebook feeds has grown by 360%
  • 82% of Twitter users watch video content on Twitter
  • Globally, people are posting 75% more videos to Facebook
  • 50% of Americans who use Facebook on a daily basis watch at least 1 video every day

And today we’re excited to announce that Buffer customers can now upload, share, and schedule video from Buffer to all your social media networks.


Buffer for video button

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Introducing Buffer for Pinterest: Easily Schedule Your Pins, Manage and Measure

Pinterest is a happening place.

With more than 70 million users and 50 billion Pins, there’s always something new to cook, craft, buy, read or be inspired by on the visual social network.

For businesses or individuals looking to build or grow a presence on Pinterest, consistently posting valuable and interesting Pins is a great strategy to help people discover and share your Pins.

And today we’re thrilled to announce that Buffer is officially partnering with Pinterest to make it even easier to Pin …

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Engaging Social Media Images in 30 Seconds Flat: Introducing Pablo by Buffer

Imagine having a quick and simple way to instantly increase the engagement on your social media posts.

We’ve found that oftentimes images are the hook that draws more clicks, shares, and favorites on social media. And a number of marketing studies report the same:

Engagement-grabbing social media images might be the closest thing we have to a magic wand on social media. And to make it even easier to design these images in a snap, we’ve whipped up a new, free tool we’d love to share with you.

Meet Pablo, the easiest way to create engaging social media images.

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Introducing New Buffer Analytics: Find Your Most Clicked, Retweeted or Liked Posts

We’ve been having a lot of fun hearing some of the amazing feedback on how many of you are using Buffer.

One of the key areas that we heard about where we felt we could improve was our social media analytics area. We then reflected and brainstormed with many customers about how we could make analytics better.

Today, I’m really excited to unveil one of a series of planned analytics improvements for paying Awesome and Business plan customers. If you don’t want …

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