Setting social media goals is hard.

“How cool would it be to drive 300 sign-ups a month from Facebook Ads?”

This is how I tend to go about setting social media goals. I pull an aspirational number out of the air and go for it.

Would it be cool to have a regular, predictable stream of new users coming to Buffer via Facebook Ads? Absolutely!

Is this the right way to set goals?

Coming up with social media goals for our marketing team here at Buffer has often been a bit haphazard for me. Imagine having a system of goal-setting to help create rational, achievable goals. This set me out on the research path to look into other popular goal-setting strategies and frameworks that exist and seeing how these might work for social media marketing.

Keep reading below to see five amazing strategies that I found. And feel free to share any thoughts on the way that you’ve gone about setting strategies for your social media marketing.

Goal-Setting_Blog-Header_944x410_2

7 Popular Strategies for Setting Social Media Goals

What you get by achieving your goals is not as important as what you become by achieving your goals.

– Henry David Thoreau

I love this quote from Thoreau because it emphasizes the process over the end result.

I often find myself wondering what exactly is the best way to set social media goals … or if having no goals at all might be a possibility!

One interesting bit of research I came across is that a study found a 33 percent increase in the completion of goals among those who wrote their goals down, created an action plan, and shared with a friend. These people achieved 76 percent of their goals by having a specific goal-setting strategy. 

So with this in mind, I thought it’d be interesting to dive into five of the most popular goal-setting strategies used by marketers and see if any of the ideas here might resonate with you and your social media marketing.

1. S.M.A.R.T.

S – Specific – The more specific you can be with writing down your objective, the easier it will be to clearly see what it is you need to accomplish. Often, answering the five “W” questions—Who, What, Where, Why, and Which—can help you achieve greater specificity.

M – Measurable – Can your goal be measured? How will you know when you’ve achieved your goal?

A – Attainable – Another way of putting this is “realistic.” Is it possible to achieve the goal you’ve set for yourself?

R – Relevant – For businesses, a relevant goal means that it has the potential to impact your business objectives, vision, or values.

T – Time-bound – Give your goal a deadline.

SMART goals are one of the longest-lasting, most popular goal-setting frameworks for business. Peter Drucker, the founder of modern business management, often is credited for coming up with the basis for SMART, and the specific mnemonics can be traced back to mentions as early as 1981.

SMART has been a successful goal-setting framework for a long time because it is easy to understand, to act on, and to follow up with.

For example:

Let’s take Facebook page growth for instance. If you want to set a goal to grow your Facebook page’s likes, here’s what that might look like with the SMART framework.

  • Specific – Who? What? Why? “I would like to grow our Facebook page likes because Facebook is a key social media platform that we can learn about and help others grow along with us.”
  • Measurable – Choose a specific number for the growth
  • Attainable – Make sure the number is realistic
  • Relevant – Does growing your Facebook page support your business’s objectives, vision, or values?
  • Time-bound – What deadline will you set?

Goal:

“I wish to grow the Buffer Facebook page from 35,000 likes to 100,000 likes by May 31, 2015.”

2. Locke and Latham’s 5 Principles of Goal-Setting

1. Clarity – Similar to the specificity from SMART goal-setting, clear goals help immensely with understanding the task at hand, measuring the results, and achieving success.

2. Challenge – The goal should be difficult and challenging enough to prove motivating, but not so challenging that it’s impossible to achieve. Using the Inverted U method is a good way to test for appropriate challenge levels.

3. Commitment – Get your teammates to buy into the goal. Involve them in the goal-setting process.

4. Feedback – Measure your progress and seek advice throughout the pursuit toward the goal.

5. Task complexity – Be careful in adding too much complexity to your goals as complexity can impact morale, productivity, and motivation.

locke latham goal setting

In the late 1960s, Drs. Edwin Locke and Gary Latham performed much of the research that has informed our theories of goal-setting, showing how goals and feedback can be huge motivating factors for business employees.

Through their research, Locke and Latham settled on the five principles of goal-setting mentioned above.

In one of the studies, Locke performed an analysis of 10 years’ worth of lab and field studies on the effects of goal-setting. For instance, he looked at cases of people being told to “do your best” versus “try to beat your best time.”

The specific and challenging goals led to higher performance 90 percent of the time.

Locke and Latham’s research showed that the more difficult and specific a goal is, the harder people tend to work to achieve it.

For example:

Let’s try out our Facebook page example again.

  • Clarity – Set a clear goal for what we want to achieve with Facebook page growth.
  • Challenge – Does the task fall into the sweet spot between low pressure (not challenging enough) and anxiety-inducing (too much pressure)?
  • Commitment – Get buy-in from team members who may be helping with the project.
  • Feedback – Seek advice in creating the goal and in progress throughout. Check the stats periodically to see how you’re doing.
  • Task complexity – What is involved in growing a Facebook page? Limit the complexities by focusing on a set number of specific growth strategies.

Goal:

The Buffer marketing team aims to grow our Facebook page to 100,000 page likes in the next 90 days by trying out strategies with video, optimal timing, and tagging.

3. OKRs

Objectives & Key Results

Objectives – This is what you hope to accomplish. Objectives usually take the form of broad goals that are not measurable (that’s what the Key Results section is for).

Key Results – Based on objectives, the key results are almost always defined with a specific number.

okr example

A concept invented by Intel and used with amazing success by Google, OKRs help set strategies for teams and individuals and allow a way to evaluate these strategies and reflect on performance.

The simplicity of OKRs is particularly attractive: Name the objectives you want to achieve, and come up with a key number to strive for.

Google is probably the most notable proponent of OKRs for goal-setting. They’ve shared a lot about their processes, including this tip about how to come up with the key results.

At Google we are both encouraged and incentivized to go overboard with our goals.

One of the ways this works is that Google aims to reach 70 percent or more of their key results. One hundred percent would be stellar; hitting 70 percent of an overboard goal is still pretty great.

Others have come along with variations of OKRs that include additional detail in the form of Actions or To-dos that help define the path to achieving the Key Results.

OKRs plus to dos

For example:

Let’s go back to the Facebook page example.

  • Objective -What is it that we hope to achieve with Facebook growth?
  • Key result – What specific numbers can we aim for? (And feel free to go overboard!)

Goal:

Objective: Increase the reach of our Facebook posts

Key results:

Grow the Facebook page to 500,000 fans (70 percent would be 350,000 – still awesome!)

Attain 5 percent reach on each of our posts

4. BSQ

Think Big – Define your ultimate goal

Act Small – Identify the milestones that will help you achieve that goal

Move Quick – Come up with a timeline for achieving each milestone

BSQ goal setting

Organizational psychologist David Van Rooy came up with a simple framework for goal-setting, which he touches on in his book Trajectory. The three-part framework aims to distill the existing research and best practices for goal-setting into a simple set of rules.

If you sift through all of the research, goal setting can be boiled down to three main tenets:

1. A goal is better than no goal

2. A specific goal is better than a broad goal

3. A hard and specific goal is better than an easy goal

The result of these takeaways is Van Rooy’s BSQ system, which borrows elements from the others discussed in this list. “Think Big” has similarities to the Objectives in OKRs, for instance.

For example:

Let’s see how this might work with our Facebook goal-setting.

  • Think Big – What would be a major accomplishment for us on Facebook?
  • Act Small – Which steps would we need to take in order to achieve this goal?
  • Move Quick – What timeframe would work to achieve each of these steps?

Goal:

Have 1 million Facebook fans on our Buffer page

Develop new strategy – By end of the week

Grow to 100,000 – By end of May

Grow to 500,00 – By end of 2015

Grow to 1 million – By end of 2016

5. BHAG

Big

Hairy

Audacious

Goal

A bit different from the other goal-setting frameworks on this list, BHAGs (pronounced BEE-hags) tend to be big-picture social media goals with a visionary aspect. For social media goal-setting, these could be the overall social media goals you wish to achieve on a social channel or with your social strategy as a whole.

Authors James Collins and Jerry Poras were the first to mention BHAGs in their book Built to Last. From Collins and Poras:

A true BHAG is clear and compelling, serves as a unifying focal point of effort, and acts as a clear catalyst for team spirit. It has a clear finish line, so the organization can know when it has achieved the goal; people like to shoot for finish lines.

Instead of focusing on what you might achieve in the coming days or months, BHAGs focus on “audacious 10-to-30-year goals” that propel you toward your brand’s vision, according to Collins and Poras.

Examples from real-world companies include:

  • SpaceX: Enable human exploration and settlement of Mars
  • Microsoft: A computer on every desk and in every home
  • Blackpool FC: Reach English Premier League.

Here’s how BHAGs fit into the vison-based framework for Moz:

BHAG vision-based framework

For example:

Let’s try out our Facebook example again.

  • BHAG – What type of audacious thing are we hoping to achieve with Buffer?

Goal:

Set the bar for customer support

(This could possibly then inform our social media strategies about how we approach Facebook growth—reply quickly and happily to Facebook comments, share helpful content, etc.)

6. Growth Hacker goal-setting

  • Form Hypothesis
  • Select KPI (Key Performance Indicator)
  • Set Goal
  • Execute
  • Track Progress (adjust execution as necessary)
  • Socialize/Iterate (let everyone know how it worked)

growth hacker goals

This process shared by Anna Kegler at RJ Metrics involves many of the same stages we’ve touched on before, albeit with an emphasis on the complete process of goal-setting from start to finish.

This approach lacks the structure of the traditional, “goals-are-set-in-stone” approach. Instead, emphasis is placed on the entire process of goal-setting, instead of just the goal itself.

One of the unique elements of growth hacker goal-setting is the involvement from the whole team/audience via sharing your progress. We’ve seen the value of this each time we share transparently about what we’re working on at Buffer.

Growth works best when everyone is aligned around the goal, but 35 percent of marketers don’t share testing or growth wins with their teams. Share everything to align and motivate everyone towards a common goal.

 

For example:

If we were to apply this to our Facebook strategy.

  • Form hypothesis – If [variable], then [result] because [rationale].
  • Select KPI – Which stat will be key to measuring success?
  • Set goal – What feels like an achievable, challenging target?

The goal:

If we focus on video marketing, we will grow the Facebook page to 100,000 likes because we have seen higher engagement and reach on video content for our page.

7. What we’re trying at Buffer: Intriguing metric

We’ve written a bit in the past about how we’re aiming to set social media goals at Buffer. One of the keys for us to identify an intriguing metric that can have a big impact for our marketing.

The process for doing so involves fitting our metrics into one of four buckets (HT to KISSmetrics cofounder Hiten Shah for his advice here!):

  1. High traffic, low conversion
  2. Low traffic, high conversion
  3. High traffic, high conversion
  4. Low traffic, low conversion

The first two buckets are the ones where you find the biggest opportunities for growth. Bucket No. 3 isn’t half bad either. Bucket No. 4 is best to be left alone.

For example:

This type of thinking has been really helpful for how we might identify different social media metrics to pursue. For instance, with our Facebook page growth, we’ve noticed that we have a small number of people who view our Facebook posts (low traffic) but that a high number end up clicking through to our content (high conversion). We could then set up a goal to increase the low traffic by growing our Facebook reach, possibly by seeking more likes for our page.

Summary – Applying goal-setting to social media

One of the unique elements of social media marketing is that the goals and objectives can come in so many different shapes and forms, depending on your brand’s mission. The goals often change, too, as you grow your influence online.

Carter Hostelley, writing for CMS Wire, has a great way of breaking down social media goals into the following four categories:

  1. Activity-based goals
  2. Audience-building goals
  3. Engagement goals
  4. ROI goals

What might these look like on the different social networks? At Unbounce, Danielle Prager listed a number of measurable social media goals that you might consider setting for various channels. Here are her ideas for Twitter and Facebook.

  • Twitter – Follower growth, tweet frequency, overall engagement, engagement rate, mentions
  • Facebook – Page like growth, reach, engagement

How do you go about setting goals on social media? Do you use any frameworks to come up with your goals? Which stats do you focus on? I’d love to learn from you in the comments!

Image sources: IconFinder, Blurgrounds, Mind Tools, Startup OKRs template, Moz, Unsplash, RJ Metrics

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Written by Kevan Lee

Director of marketing at Buffer, the social media publishing tool for brands, agencies, and marketers. We’ve got a new podcast! ?

  • I’ve been trying to set and track goals more frequently lately, in all aspects of my life. One thing I was struggling with was *how* to set the actual goals. That BSQ goal-setting model seems perfect for me! I wish I’d heard of it sooner, but thanks for the info now!

    • Awesome, Brittany! So happy you found something worth trying here. I’d love to hear how it goes for you! 🙂

  • David Butler

    Very helpful summary of techniques! This started me thinking though that we should be creating and incorporating social marketing goals based on the overall marketing plan. The marketing plan will include: vision, objectives, and strategies for the next 6-12 months. It covers: products, market share, revenues, and communications. I think it is very important to link social media goals to the overall marketing game plan. Then you can decide on the social media specific goals. Look to the marketing plan to set the desired results and then create social media Themes with goals to support those results. Just a thought.

    • Hi there David! Thanks for the comment! Yes, that makes a ton of sense to approach things in this way. I often forget to tie social media goals to marketing game plan, awesome reminder for me to be more aware of this. 🙂

      • David Butler

        I know it is easier said than done:) I’d be happy to show you how we do it sometime to get your feedback.

        • That’d be excellent! I’m at kevan at bufferapp dot com, if you ever want to send anything my way!

  • Lily Lee

    Thank you Kevan. Interesting summary of goal-setting techniques. I generally used SMART.

    • Hi Lily! Thanks so much for the comment! SMART is a great one to go with. 🙂

  • Christian Carlsson

    Great stuff! And great timing. Spending some time trying get my head around a good and simple framework how to measure various internal and external socbiz activities – and not external social media activities alone. I would personally lean towards taking the growth hacking model (especially since we run tons of pilots to help us inform our strategy). But being part of a large “traditional” organization, full of doubts on why “social/digital”, then it probably needs to be coupled with something more familiar, e.g. SMART.

    My direct takeaway from your post: finding an intriguing metric will keep the focus — not only by me, but the team and organization.

    Next stop: “A lock can only have one key”, so if I had to go with only one KPI, can I identify this ONE KPI to measure a socbiz program, e.g. Employee Advocacy? (btw, not looking for an answer, just working out loud! ;o)

    • Hi Christian! Thanks for the comment! Love the takeaway you found here. Feels great to focus on an intriguing metric – I’ve noticed that this metric fits really well into so many of the other frameworks, too.

      I’d love to hear what you end up with for your one KPI!

  • Great post again Kevan! I can’t say enough how important I have found it to write down goals AND share them with a select few people. This accountability to others hold us accountable to ourselves as well.

    • Great tip, Steve! Thanks for sharing!

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  • tlmaurer

    My preferred model is S-M-A-R-T, Kevan. But it’s good to know that there are a couple of simpler versions that can work just as well.

    • Sounds great! Yes, SMART seems to cover all the bases really well. I’d love to hear if you end up trying out any other frameworks!

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  • JAMSO

    Well presented and great to see some examples shared. I prefer to extend the SMART model to SMARTER. E= Enjoyable/Ethical R= Rewarding/Reassess these put a smile and intrinsic purpose and thus link to some of your other tips.

    • Love SMARTER! That’s such a great addition. 🙂

  • Nathan Dampf

    Kevan, great article, and a brilliant case for strategic planning/goal-setting. In terms of goal-setting and ROI for social media, one of the KPIs I’m considering is driving website traffic and crossing a specific threshold. Where would you consider starting the tactics or “todos” in social media to drive that goal (ie content marketing, engagement, retweets/shares, etc.)? Thank you in advance!

    • Hi there Nathan! Thanks for the comment! I think one thing that’s been key for us is to start with a solid base of content marketing, share helpful articles with our audience, then keep an eye on clicks as a KPI that we’re adding value to our followers as well as bringing in the traffic. Hope this helps!

      • Nathan Dampf

        Perfect. Thank you for the help!

  • Some great tips here.. I like that many pros are advocating creating great content that gets you lots of shares and traffic from social media. I’m

    a firm believer that content comes first.

    Learn Social Media

  • I hugely appreciate the audacity of OKR framework and have implemented successfully within the team. This gives a pleasure to team members when they accomplish their goals while working on what they wanted to do. They choose their goals in respective available domains of their interests which necessarily contributes to the organizational success story.

  • We have been using a Variation of the S.M.A.R.T. method. The difficult part is the Tactic / Strategy . If your goal is to increase reach..Different segments of your Target may respond to different Post Types…so to maintain that reach you may have to segment your Target into sub groups and deliver the ideal Post for each sub separately during the day…
    For example your content may have a group that likes “Image Posts” some my prefer “Video Postings” etc…I find that re purposing the content is a key to extending your reach…
    Very Good Post Kevan

  • Denis Sheehan

    Really enjoyed reading and will be applying some of this to our own business, can we write a short synopsis and link back here? www. Hospitalityandcateringnews.com

  • Generally I preferred Growth hacking goals because it is the future of Digital marketing and if we are succeed in it, we can drive lot more to our website.

  • Sam Max

    Hey Kevan This is awesome stuff!

  • Hey, Kevan, what do you normally use to create your images for these posts? I recognize some of the hi-res photos from Unsplash, but what do you normally use for creating/editing images and adding the text?

    • Hi there Mike! Great question. I use Pablo (https://buffer.com/pablo) for creating the images with the text overlay. I wrote a bit about my process here if that’d be helpful at all! (You’re right, I use Unsplash images and IconFinder icons.)

      https://blog.bufferapp.com/how-to-write-a-blog-post

      • Thanks, Kevan! I should have realized Pablo has the ability to do that. I’ve used it to create quotes for SM picture posts but (for some reason) didn’t realize it could also be useful for images like this. Thanks again!

  • Sarah Ownes

    I just discovered S.M.A.R.T, I love it! But “9 rules of a serial goal digger” was the game changer for me. Also, make sure your goals are clear and organized; financial, career, and business (if you have one). You can even throw in “personal” if you really are that ambitious.

  • Great article! Yes, SMART is popular and covers more bases. I will say, I was impressed with seeing BSQ. I’m always thinking big and trying to move quick so this I can really relate to. Thanks!

  • Lilieth V. Harris

    Thanks Kevan for this comprehensive list, this certainly will be a major reference for me as as I pull my own programme!

  • Great post. I liked how simple some of this can be. Small steps make it more manageable. ???

  • Cool Stadiums

    In doing research for anything on the web, 80% of the content fills a lot of space with generalities without saying anything. Your posts are the antithesis of their space wasting crapola – you know how to compose an article and provide meaningful information. Thanks.

  • I love BSQ! I use it all the time!

  • Nice discussion , I was enlightened by the insight , Does someone know
    if my business could get ahold of a fillable IEP Goals and Objectives
    Bank form to use ?

  • Sheya Gupta

    BSQ is mine fav. I prefer it most of the times. I’ll probably try other models as well.

  • Jorge Alvarado

    Thanks for the advices Kevan, the BSQ looks amazing!

  • indrajit

    Its a great strategy.Worth reading

  • Excellent tips for social media. Good sharing..

  • Good research keven, you did a great job.

  • Thank you so much for including me in your article with so many of my favorites!

  • Buffer is best Social media marketing tool to schedule your posts.

  • Alex Henry

    Really great post. This answered the majority of my questions. When I read this I actually opened up a word document and started taking notes haha.

  • Great post Kevan. Doing the planning like this so important to success. I’ve seen a lot of clients that have no goals… or haven’t even planned out what they want to achieve… Definitely going to send them this 😀

  • lisa merchant

    I want to stop my negative thinking. But i’m totally confused which thing is best . Please suggest me which thing is best according to you. Thanks for sharing your ideas. https://goo.gl/pxHpZn