Imagine being able to predict the next big thing on social media, knowing what social media will look like in 2017 and beyond and how will brands use social platforms to connect with their audience.

As someone who works with social media every day, this information would be invaluable.

At Buffer, we’re always eager to dig up new research into social media marketing — things like how marketers are using social media and what they’re excited about heading into 2017.

To better understand how social media marketing is changing, we collected data from over 1,200 marketers to create the State of Social Media 2016 report. The report shows us how marketers, from businesses of all sizes are approaching social media marketing.

Check out our data-packed report on the State of Social Media below, and join the conversation using #StateOfSocial16.

A handy guide to navigating what’s coming up next in the social media world.

3 Key Social Media Takeaways to Guide Your Marketing in 2017

1. Video is about to hit the peak! Now’s the time to get on. 📹

Eighty-three percent of marketers said they’d like to create more video content if they didn’t have restraints such as time and resources. We also found that 30 percent of marketers are looking to spend more time focused on Facebook video in 2017, with 28 percent also looking to add YouTube to their marketing stack.

The takeaway: Marketers want to be making more video but can’t.

If you can find a way to create video content easily, you might be able to beat the rush!

Right now, video is hot and is standing out in the Facebook News Feed. But that won’t always be the way. As video creeps up in popularity and more and more brands and individuals are sharing it, it’ll be harder to get noticed. Eventually, brands may have to pay for video reach, just as many do already for sponsored posts and ads.

It’s possible that 2017 could be a great time to jump on and grab some attention before the video crush hits.

2. No one has left Facebook! Almost every marketer is using Facebook (93%) and Facebook ads (91%).  🏆

Our report found that 93 percent of marketers use Facebook for their business and 91 percent have also invested in Facebook Ads. Despite the drop in organic reach on Facebook, 72 percent of respondents said their use of Facebook has stayed the same or increased over the past 12 months.

The takeaway: Facebook is worth figuring out. 

Do you have a bit of budget? With the huge potential audience, marketers are keen to put money behind their Facebook content.

And if you’re going the free route: What can you do to stand out? At Buffer, we try our best to follow folks who are doing incredible, unusual things on social, hoping some of their inspiration rubs off. Here’s a good list to start with.

3. Only 1 in 5 respondents use social media for customer support 💁

One of the most surprising pieces of information we found from the survey is that just 21 percent of businesses listed customer support as a reason they use social media.

The takeaway: Delight your customers by using social for support. You’ll be ahead of the game!

With more and more customers turning to social media channels for support issues, it feels like there’s still great opportunity for businesses, individuals and solopreneurs to stand out and build advocacy by providing outstanding support on social. At Buffer, we believe in the power of great customer support, no matter where the customer is, which is why we’ve launched Respond as a social media customer service tool. There are other great options out there as well: Twitter’s native customer service features, Facebook page messages, and more.

About the State of Social Media survey and data

For this report, we surveyed over 1,200 marketers (1,252 to be precise) from businesses of all sizes. You can view a more detailed breakdown on the data at the bottom of this post.

The Key Social Media Objectives and Challenges for 2017



Over the past half-decade, social media marketing has become incredibly important for businesses of all sizes. But why are marketers using social media? In this section of the report, we’d love to share how marketers might answer that question.

Objective: Businesses are on social media primarily for brand awareness.

Surprisingly, only 1 in 5 businesses (21%) said they use social media for customer support.

The most popular reason for using social media among those surveyed was brand awareness (85%), followed by community engagement (71%). Among all the great reasons to be on social media — awareness, community, distribution, lead-gen — customer support was the only factor that was chosen by fewer than 50 percent of brands. And it was significantly less!

Here’s the full breakdown:

reasons

Challenge: More than half of marketers are keen to figure out how to drive traffic from social media.

Fifty-eight percent of marketers said that driving traffic to their website was one of their main social media challenges, followed by generating leads (49%).

Measurement and ROI continue to present problems for a large percentage of marketers, too, with 42% of our respondents listing it as a challenge they’re facing.

challenges

How marketers are using social media platforms: 10 insights you need to know

1. Facebook is still the leading platform for marketers (93% of businesses use Facebook)

Facebook is the leading platform for marketers with 93% saying their business is actively using it. Twitter was close behind with 89% of respondents saying they use the platform for their business.

current-channels

Other channels respondents use include – Google+ (42%), Pinterest (35%), Facebook video (29%), Messaging Apps (16%), Snapchat (12%), Medium (10%), Quora (5%), Vine (3%).

2. Marketers are beginning to abandon Google+ (27% said they’ll use Google+ less in 2017)

Our survey results show that Google+ is the channel most marketers feel they will invest less time in over the next 12 months (27% of respondents). Twitter followed up in second with 23%.

use-less-1

Other channels respondents said they’ll move away from in 2017 include – Instagram (11%), Snapchat (9%), YouTube (9%), Messaging Apps (8%), Facebook video (6%), Quora (6%), Medium(6%).

3. Facebook video is a priority for marketers in 2017 (30% of marketers want to invest more in Facebook video)

Multimedia content appears to be top of mind for many marketers as they look ahead to 2017, with many marketers believing video will help them win in the future.

Facebook video came out top of the pile here, with 30% of respondents saying it’s on their radar for 2017, closely followed by YouTube (28%), Instagram (26%), and Snapchat (22%). All four of these platforms focus on video and visual content, which seems to point at marketers focused on more multimedia content in 2017. The inclusion of YouTube so prominently in these results is telling also, as it doesn’t get mentioned as often in the discussion of up-and-coming video options (though is clearly top-of-mind for a lot of marketers).

channels-add

Other channels respondents plan to add to their marketing strategy include – Pinterest (15%), LinkedIn (14%), Twitter (13%), Messaging Apps (11%), Medium (11%), Google+ (10%), Quora (6%).

4. Facebook’s decline in organic reach isn’t scaring away marketers (72% of marketers use Facebook the same amount or more that the previous 12 months)

Despite Facebook organic reach continuing to drop over the past year, the majority of businesses are still actively using the platform: 46% of respondents said that their use of Facebook has stayed the same, with 26% saying they now share more content despite the drop in reach and 28% said they now post less.

facebook-organic

5. Businesses are adapting to Facebook as a pay-to-play channel (91% of marketers have invested in Facebook ads)

Facebook appears to be the leader when it comes to paid marketing spend. From the survey, 91% of respondents said investing in ads on the platform — way ahead of Twitter, which finished second with 34% of respondents saying they’d used Twitter ads.

paid-ads

6. Social media spend is stable (only 7% of companies are decreasing their social media marketing budgets) 

Social media marketing seems to have become a staple of marketing budgets at the majority of businesses. In 2016, 42% of respondents saw an increase in spend compared to 2015, with only 7% of companies decreasing their social media marketing budgets. The majority of respondents, 51%, saw their budget stay the same as the previous year.

budget

 

7. If there were no obstacles like time, resources, and budget … 83% of marketers would like to create more video content

This data appears to again highlight that marketers are accounting for the rise in popularity of video content.

If there were no obstacles (time, resources, budget), 83% of marketers said they’d create more video content.  Interestingly, live video was third with 42% of marketers choosing this option. Blog posts finished second (57%).

resources

8. Time restraints are holding marketers back from creating video (73% say time is the main reason they don’t create more video)

From the survey, 73% of marketers attribute a lack of time to be the reason they’re yet to create video content. The perceived cost of creating video was also a key reason why many are yet to experiment, with 41% of respondents saying cost was the reason they don’t create more videos.

create-video

(Perhaps these resources could help?)

9. Live video is yet to hit mass adoption (Only 26% of marketers have created live video content)

Despite the excitement around live video during 2016, the majority of marketers (74%) have yet to begin experimenting with live video content:

live-video

For those who have created live video, Facebook Live was the number one platform of choice, ahead of Periscope and YouTube:

create-live

10. Marketers are still figuring out Snapchat and Instagram stories (Only 29% of marketers have created stories)

It seems that marketers are excited about the potential of Instagram and Snapchat, with 26% and 22% of marketers saying they’re looking to add the platforms to their marketing channels in the next 12 months. Despite this, 71% of marketers are yet to create stories on either platform.

stories

Looking ahead to 2017, 37% of respondents said they won’t be looking to create stories on either Snapchat or Instagram, with 34% looking to create stories on Instagram and 27% looking to use stories on both platforms.

stories-2

The evolution of social media marketing roles

Social media marketing roles are changing (Only 15% of respondents work full-time on social media)

Of our respondents, only 15% worked full time on social media, with 80% of respondents agreeing with the statement “social media is only a part of my role.”

roles

This feels like a really interesting trend to keep an eye on during 2017. Are we beginning to see a shift in social media marketing roles? It feels like the lines between social media and other forms of brand communications are blurring a little.

What other areas do social media marketers work on? (84% of social media marketers also work on content marketing)

To dig a little deeper into the structure of social media and marketing roles, we asked the respondents who said social media was only a part of their role to share what other areas they worked on within the business.

  • 84% also do content marketing alongside social media
  • 68% also do email marketing alongside social media
  • 62% combine social media with community focused projects

 

role-areas

With so much of social media success relying on stand-out content, it makes sense that social media marketers would combine their social media role with content marketing.

With email marketing being the second most popular answer, this could also point to social media roles transitioning more into brand communication roles, where social media managers take on responsibility for the tone, voice, and content of all public-facing messaging.

The data: Who took part in the survey?


For this report, we surveyed over 1,200 marketers from businesses of all sizes. The majority of respondents are B2B or B2C marketers in small businesses, with 55% of our respondents working at businesses with 1-10 employees. At the other of the scale, 7% of respondents work at companies with over 200 employees.

⬆️ Back to the top.

Company size

Over half (54%) of the people who took our survey work at companies with fewer than 10 full-time staff. A further 20% work at companies with between 11-50 full-time team members. Here’s the full breakdown:

  • 54%: Fewer than 10 people
  • 12%: 11-25 people
  • 8%: 26-50 people
  • 7%: 1,001+ people
  • 7%: 51-100 people
  • 5%: 101-200 people
  • 4%: 201-500 people
  • 3%: 501-1,000 people

Marketing team size

The majority of respondents in our survey work closely with a small number of colleagues in their marketing teams or act as the sole marketer at their company:

  • 46% of respondents were the only marketer at their company
  • 39% of people worked in marketing teams of between 2-5 colleagues
  • 8% of people work in marketing teams larger than 11 people
  • 7% of people work in marketing teams of between 6-10

Industry breakdown

Twenty-one percent of those who took the survey work at organizations in the marketing, PR, and advertising space. Other industries include: Media and Publishing (10%); Education (10%); Non-Profit (8%); IT & Services (7%); Consumer Products (7%); Software (5%); E-commerce (4%); Medical & Healthcare (3%); Travel & Tourism (3%); Financial Services (2%); Government (2%); Law & Legal Services (1%); Financial (1%); Other (15%).

Over to you


Thanks so much for checking out our State of Social 2016 report. We hope you enjoyed the data and discovered some useful takeaways for your business.

We’d love to continue the conversation and hear your thoughts – feel free to share in the comments or join the conversation on Twitter using #StateofSocial16. 💬

P.S. We’ve made the data open and available to anyone in this Google Sheet (feel free to make a copy and interrogate in any way you’d like – we’d love to hear what you might find).

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Written by Ash Read

Content crafter at Buffer. I’m fascinated by storytelling, entrepreneurship, and travel. When I’m not writing, you’ll usually find me on a football pitch or basketball court.

  • Amazing post. I thought I was the only one struggling to get off live video going!

    • Thanks, Jeff. Seems a large number of people are still working on mastering video 🙂

  • heidicohen

    Ash and the Buffer Team–Thank you for this useful social media research for small businesses.

    Beyond the power of video (especially live video) and the strength of Facebook (with Google, Facebook controls about 75% of all online advertising) here are key take-aways to highlight:

    – Social media remains a core element of the marketing mix (only 7% of businesses are decreasing social media use)

    – Social media still needs to prove its value directly to businesses. (only 1 in 6 businesses have a full time person dedicated to social media). Further, there are no questions about how its value is tracked.

    – Social media is primarily used for top of the funnel activity–brand awareness, engagement and content distribution. Marketers must look beyond awareness to figure out how to build their audience that will eventually drive sales.

    To show the true power of social media, businesses (large and small) must show real value in its contribution to achieve marketing goals. This requires resources (people) and budget as well as the means to track results (aka ROI)

    Further, this research focused on top third party social media entities. It understated the power of blogs as a form of owned social media. Other research reveals that blogs are a key area for marketing investment in 2017.

    Happy marketing,
    Heidi

    Heidi Cohen
    Actionable Marketing Guide

    • Hey Heidi, thanks for your super detailed comment. Love the insights you’ve found here – especially this one “Marketers must look beyond awareness to figure out how to build their audience that will eventually drive sales.”

      Thanks so much for diving into our data here.

  • Jennifer Linkins

    Great post! I finally don’t feel like I’m the only marketer a bit overwhelmed with all of things I’d like to do on social media. Like the report indicated, I am also very interested in utilizing video marketing but feel like I lack the time and resources.

    Another issue for us is that we are a remote company, so we aren’t able to utilize an office space to film at all. This has been the biggest roadblock for me. Any suggestions for how remote employees can create good video for social media?

    • Brian

      Hey there, Jennifer! Thanks so much for the comment and question. We too share in the challenge of creating videos as a remote team 🙂 I often end up filming videos from my apartment with a few simple tools: iPhone, a mini iPhone tripod, and a lavalier microphone. The key (and challenge) is to try and find a “non-noisy” background. So even a plain wall, or a background with a few items works super well. I’ve also filmed outside a few times which is actually great for lighting and backgrounds. We’ve found that it’s less about the “where” you film and more about the “what” you film.

      I hope that helps! Super happy to answer any more questions you may have about video. Hope you have an awesome day! – Brian

      • Brian, have your employer Buffer invest in a mid-level audio software, where you can quickly learn to “delete out” the background noise if you’re trying to record professional-sounding voice-over. I sometimes like to do retouching videos. What I do is record me doing the retouching without any sound recorded. Then, I would record myself (voiceover style) to me working in the video. My room is stable and background noise are consistent. I use that as a “basis” and configured the software to “delete” the background noise. So far so good. It’s no where true-professional voice over quality; however, for my needs, it works wonders. I use Audition CS6. I refuse to upgrade to CC.

  • Great post about the future of Social Media. I think the most important part is to provide excellent and fast customer service via Social Media and messengers. And artificial intelligence and chatbots will definitely be a part in the future to answer a lot of questions of customers.

    • Hey Claudia, thanks so much for checking out the report. Great point on chatbots and AI – super excited to see where that leads us 🙂

      • Peter Gould

        Ash – it might be an interesting follow-up article to discuss what chatbots are and how grass roots social marketers can take advantage of them. I know I don’t really understand how they work. Great article and comments!

  • One of Buffer’s best posts. After taking part in the survey, I was really looking forward to seeing the results. #amazing!

    • Thanks for helping out and taking the survey, Behrouz. 🙂

  • Peter Schroeder

    Awesome to see video up at number 1! Currently it is being consumed by everyone, but produced by few. I wouldn’t be surprised to see video at the top of everyones initiatives list for 2017.

    • Hey Peter, thanks for your comment. Completely agree, video seems like it’ll be at the top of everyone’s to-do lists during 2017. 🙂

      • Peter Schroeder

        No problem Ash, great job on the report. It really shows a full scope landscape that is really helpful!

  • Lisa @ The Drifting Desk

    Once again, you guys amaze me with your incredible blog posts. I read this and have finally decided that it’s time to get on with my bad self doing something with video. I resisted it for a long time but I know it’s going to be the future of social networking. Thank you so much for putting this all together for us!

    • Thanks so much, Lisa! Would love to hear how you get on with video 🙂

  • dawesi

    The big issue with facebook is still organic reacth <~8% for most… even video ads aren't hititng anywhere near the targets they shold.

  • Danni Schroeder

    Great read, thanks so much for all the information!

    I’m similar to Lisa, in that I know I should do more video but I’ve been resisting it for a long time. After reading this though, it seems if I want my blog to continue with it’s success, then video is what I must do!

    On a work side of things though, the company I work for are extremely good with video so it’s nice to see that we are almost ahead of the game slightly, we just need to keep up the video game! Facebook Live is something I jotted down a couple days ago, and it’s definitely next on our list of things to try!

    Thanks again Ash and Buffer!

    Danni x

  • Great article, extremely thorough. Only one thing I disagree with, which is “marketers can’t create videos”. Checkout this video to see why: https://www.facebook.com/RendrFX/videos/895351380594870/

    -Mat Silva, Co-founder and creator of RendrFX

  • Thanks for posting the raw data. Always interesting to delve a bit deeper into the data.

    I noticed column B and C include dates rather than the answer. Can you look into this?

    Thanks.

    • Hey Bill, that’s a great spot. Thank you! I’ll jump in now and see if I can get the data in columns B and C displaying correctly. I’ll message you again when it’s ready 🙂

  • Libby Muret

    It’s so refreshing knowing that what I’m currently learning in the classroom to prepare me for a digital marketing career is actually happening in real life. I am pro-video as far as video marketing goes. It’s so important to make sure to capture the attention of the viewer within the first 5 seconds and I think that’s what makes video so successful is how engaging and entertaining it is. I’m very excited to see how this field takes off in the next couple of years and how different companies and brands really take the bull by the horns to maximize the value of video.

  • Celia

    Great post and insights. However, if the title says ‘The Future of Social Media’, the survey respondents should include an even percentage of small, medium and large businesses. 55% of respondents working at businesses with 1-10 employees seems a bit biased. As such, the title should probably be ‘The Future of Social Media for Small Businesses’.

  • Anna Eggertz

    Thank you for interesting reading! One quick question: the 1,200 marketers you surveyed, are they from all over the world or just americans?

    • Hey Anna, great question! We didn’t quite ask for location in our survey. But my hunch is the respondents will be from all over the world as our audience is quite global. We should definitely think on that ahead of our next survey.

  • Nickos Pentzos

    Great post Ash!! It was really helpfull, many times we feel very confused, and trying to make out things that we don’t know and trying to see what is better for our job. This was the best article about social media, i ever read. Thanks and keep up the good work. Greetings from Greece!

  • Simon Griffiths

    It would be useful to see some of those stats split by B2B vs B2C

    • That’s a great point, Simon. Definitely something for us to consider in our next study 🙂

  • Ash, great read. Can you explain what is meant in the last data set “62% combine social media with community focused projects” What specifically do you mean by ‘community focused projects.’ Can you give examples?

    Thanks!

  • Amaaaaaaaazing post! Wowza this covered so much! Thanks so much for putting this together.

  • aaconk

    yess finally found-the-link-original-Movie
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  • Awesome stuff guys!

    What’s interesting is that the barriers to entry in video have never been better… but yet it’s harder for people to create. Working with clients & coaching business owners it seems to come back to people’s unwillingness to “put themselves out there”.

    People think that they need to have it perfect & looking pretty, when the reality is that live video or recorded for that matter has never been easier with all the tools that are available.

    Lots of exciting times ahead 🙂

    – Kyle,
    digitalconversionlabs.com

  • Great info! I’m surprised at the companies that have not yet embraced social media for marketing and customer care.

  • Love the State of Social 2016 Ash! 🙂 Great insight to where we are as an industry and looking forward to 2017 with Buffer at my side! Thanks for the insights and much <3 to all the Bufferoos out there! Happy Monday and have a happy Thanksgiving too!
    @stevehedstrom:disqus / @HedstromMedia 🙂

  • I’m a true believer that Facebook marketing can be done if it is done right. For instance: Keeping track of key metrics, KPI’s, etc. I’m a social strategist at Northcutt, and I see this all the time with my clients. Another thing that I noticed is that many companies do not see the value in Facebook ads. Breaking that barrier and making the client a believer is everything I strive for.

  • apps

    It is a great article. You will surely like this also because it is a great stuff, yeah it’s give us lots of interest and pleasure. Their opportunities are so fantastic and working style so speedy. whatsapp web Thank you for sharing the nice article.

  • Excellent write ups! Social Media is surely going to boom the marketers to get on the board.

  • I was waiting patiently for this report, so glad to see these results!! Thanks for putting it together guys, what a great job – Video is the future! OH and hopefully live-streaming will also grow a bit faster in 2017 🙂

  • Jeff Jonah

    Awesome read! I am aware of the need for a social media presence so I have started my own company http://www.eastcoastrevolution.com

    This was one of the best articles I have read and confirmed my understanding of the market. Thank you so much!

  • Video will be sure to boom the market more faster than ever before in coming days.