7 Social Media Psychology Studies That Will Make Your Marketing Smarter

One of my favorite things about social media is that it’s still such a young and new form of communication. It feels too early to take anything as a given, so we’re all experimenting, testing and learning together.

Every day seems to bring exciting new studies as research shows us more about how social media is changing the way we relate to one another, share information and even form our identities.

I’ve been collecting a few of these studies and thinking over how they might relate to making us all better marketers (and hopefully better people, too). I thought I would share them with you today. Here are the major findings of 7 social media psychology studies that will make your marketing smarter.


1. We’ve all written a post and then changed our minds

Most of us are familiar with that slightly uncomfortable feeling you get before you publish something new to the world—we’ve even written about it here.

Sometimes the feeling leads to a creative breakthrough. Other times, it causes us to change our minds altogether. To find out more about how this feeling affects the way we publish updates to social media, two researchers at Facebook conducted a study on self-censorship (that is, the posts you write and never actually publish).

Over 17 days, they tracked the activity of 3.9 million users (studying the actions but “not the keystrokes or content”). During the course of the study, 71 percent of users typed out at least one status or comment and then decided not to submit it. On average, they changed their mind on 4.52 statuses and 3.2 comments.

Facebook self censorship study
These charts show the number of censored (in red) and published (in blue) comments and posts during the study, and where on Facebook they were made.

Researchers theorize that people are more likely to self-censor when they feel their audience is hard to define. Facebook audiences tend to be quite diverse which makes it hard to appeal to everyone. Users were less likely to censor their comments on someone else’s post because the audience was more concrete.

Marketing takeaway: We all want to know our audience more deeply so we can communicate with them better. To understand your own audience better, try developing personas. And remember: Just because you don’t always hear from your audience doesn’t mean they’re not listening.

2. Emotions shared online are contagious (especially happiness!)

We know that emotions can be contagious in person-to-person settings, but not much was known about whether emotions can spread in the same way online until one of the largest-ever studies on the subject.

Researchers at the University of California, San Diego, School of Medicine, used software to examine the emotional content of one billion Facebook posts over two years—particularly on rainy days, when the chance of negative posts was generally higher.

This chart shows the total number of negative posts generated by a day of rainfall within a city and in other cities via contagion (indirect). The cities in blue show a higher contagion:

rainy day emotional contagion

Using weather records, they were able to see that gloomy rainy-day emotions were transmitting through the Facebook network to friends who lived in places where it wasn’t raining.

In other words:

“What people feel and say in one place may spread to many parts of the globe on the very same day.”

A more recent (and more controversial) Facebook study came to similar conclusions.

The good news? Even though researchers were focusing on negative emotional contagion, they found that positivity is even more contagious.

“Intriguingly, although rain is the impetus for this contagion, positive messages appear to be more contagious than negative.”

Negative posts prompted about 1.29 more negative posts from friends, while positive posts prompted an average of 1.75 more positive posts.

Marketing takeaway: Keep on the sunny side, marketers! Keep your messaging positive and customers happy. Take lingering customer problems offline and deal with negative feedback swiftly in order to keep it from spreading.

3. Your profile photo makes a big impression in a split second

If a picture is worth a thousand words, the right social media profile picture is worth its weight in gold. A recent study published in Psychological Science discovered that we draw conclusions about people based on a given photo in less than a second (40 milliseconds, to be precise).

Researchers used photos all taken in similar lighting, but with slightly different facial expressions. They asked participants in an online survey to view and rate headshots on characteristics like attractiveness, competence, creativity, extraversion, meanness, trustworthiness, and intelligence.

photo study impressions
Study participants changed their minds about which of the two individuals pictured was more extroverted or trustworthy after seeing only slightly different photos.

The study showed that even tiny variances in facial expression in a headshot can lead to wholesale changes in the way the image is perceived.

Marketing takeaway: It might seem small, but it’s likely worthwhile to A/B test your profile photo on professional social networks. Cyrus Shepard has a fascinating study of doing just that over at the Moz blog.

4. Most of us share selectively (but it differs by country)

Almost 1/4 of social media users around the world—24%—share “everything” or “most things” online, according to a survey by marketing research firm Ipsos.

Another segment of 19% shares nothing online at all, and the percentage of those who identify as big sharers varies wildly by country.

The Washington Post noted a “clear relationship between ‘oversharing’ and Internet penetration: Nearly all the countries that overindex are in Asia, Africa and Latin America, where penetration is low; meanwhile, almost all the countries that ‘undershare’ are in Europe, where more people are online.”

social media sharing by country

Marketing takeaway: Keep your expectations for social sharing of your content in line with your audience’s norms. Consider your region and your audience’s demographics for a clearer picture.

5. Getting social feedback leads to a greater sense of belonging

It turns out the idea of community on social media isn’t just a catchphrase–it’s real.

A study by Dr Stephanie Tobin from The University of Queensland’s School of Psychology found that active participation on social media sites gave users a greater sense of connectedness.

In the study, researchers took a group of Facebook users who post frequently and told half to remain active, while the other half was instructed to simply observe their friends who were still active on the site.

At the end of the study, those who had not posted on Facebook for two days said the experience had a negative affect on their personal well-being.

“Social networking sites such as Facebook, which has more than a billion users a month, give people immediate reminders of their social relationships and allow them to communicate with others whenever they want,” Tobin said.

Another study had participants post to social media but made sure that they received no responses or feedback—those participants, too, felt negative effects on their self-esteem and well-being.

Marketing takeaway: Social media users crave feedback and responses. Consider repurposing some of the time you spend promoting your own content to joining relevant conversations where you can add value, opinions or fun.

6. Arousal leads to social sharing

We’ve talked about the emotions that affect marketing before on the blog, and even broken it down by age and gender as to who shares how. So we know that content that arouses strong feelings (like anger or awe) are more likely to be shared.

But why? This study by Jonah Berger provides a theory: Emotional arousal activates our nervous system, getting us all fired up. Sharing can provide a kind of closure that releases us from this state.

In two side-by-side studies, some participants watched video clips designed to activate their emotions while another group watched neutral video clips. In the other group, some participants jogged in place for a minute while others sat still. Then all participants in both studies were asked how likely they would be to share a pre-selected article (or simply given the article to share with whomever they liked).

arousal and why we share
Subjects in two related studies showed more willingness to share when they were in states of higher arousal. In the first chart, the arousal was emotional based on video clips they had watched. In the second chart, the arousal is physical–participants jogged in place for a minute.

In both studies, participants were much more likely to share when they had been part of one of the “arousal” groups. The runners were more than twice as likely as the other group to email the article. Why? Here’s how Berger explained it to the New York Times:

Because they were already physiologically aroused, Mr. Berger theorizes, and forwarding or liking something serves as a form of release.

“Arousal is an aversive state, so people want to get out of it by sharing,” Mr. Berger said. Misery loves company, and so does any sort of deeply affecting feeling.

Marketing takeaway: Even more evidence that content that engages readers’ emotions is more likely to be shared. Awe your audience with usefulness, or bowl them over with a captivating story. And maybe encourage them to exercise, too?

7. We can’t help oversharing—it’s how we’re wired!

We love to talk about ourselves. In fact, we love it so much that Harvard neuroscientists say we can’t help but share our thoughts—it triggers the same sensation of pleasure in our brains as food and money do.

brain scan on pleasure of talking about ourselves
When we talk about ourselves, the brain’s pleasure center lights up in the same way it does when we think about food, money and sex.

Studies have even shown that participants are willing to give up money in order to talk about themselves.

It’s not surprising that this drive is clear on social media—researchers have found that up to 80% of social media posts are announcements about people’s own immediate experiences. (We’ve written more about these “meformers” elsewhere on the blog).

Marketing takeaway: The drive for all of us flawed humans to make it all about us is strong, no doubt. But armed with this knowledge, marketers can work on our listening and customer support skills to build stronger advocates by talking LESS about ourselves.

Over to you

It’s so fascinating to learn from these studies and think about the psychology behind social media.

I’d love to hear your takeaways from these studies, or if there’s anything you’ve read recently that got you thinking big about social media’s role in our lives. Let me know what you’re thinking in the comments!

Image credits: PLOS One, NY Mag, Sauvik and Kramer, Washington Post, Jonah Berger, Tamir

  • http://about.me/chris_medici/# Chris Medici

    This is awesome – great post!

    • Courtney Seiter

      Thanks a bunch, Chris! Researching these studies is so much fun; I always learn a ton!

      • http://about.me/chris_medici/# Chris Medici

        So true – and thanks for sharing the results. Very helpful.

  • Susan S. Bradley

    Excellent post and great insights. Thank you!

    • Courtney Seiter

      Thanks, Susan! Glad you found some good stuff in this one!

  • Marina Zekova

    Interesting studies, especially the last one about “We can’t help oversharing…” Sharing personal emotions is normal. Since everyone wants to be understood, communicating your thoughts/emotions seems to be the only possible way to achieve it. But is it more about “look at me, look at me”, or is it more about “I do it too!” ?

    It seems to be coming from the same study that everyone wants to feel as a part of something big. And to reach it, you need to provide the proof that you belong to the community (post a picture of your lunch), and then get an approval from the community (tons of likes and shares). If you didn’t get approved, repeat the action. And if you did get approved, keep doing it , otherwise the feeling of being in the community goes away.

    What do you think?

    • Courtney Seiter

      Hi Marina,
      Wow, thanks a bunch for these super thoughtful insights on the post! I think you’re right on with your observations–social media has become a powerful force in finding validation and community, and anyone who has checked their phone obsessively for “likes” after posting a new photo or status (I’m guilty!) knows the exact sort of feedback loop you describe. Really appreciate you reading and sharing your thoughts!

      • http://marinazekova.com/ Marina Stewart

        No problem, thank you for sharing the studies. It is unfortunate that there are not as many studies conducted about social media as I’d like.
        Please continue a great work of writing about them!

  • http://davestein.biz Dave Stein

    Extremely well done, Courtney. I especially like the profile photo A/B test.


    • Courtney Seiter

      I liked that one a lot, too. Confirms a lot of what we already know about “first impressions,”but I didn’t know they happened quite so fast!

  • Thornton Wealth Mgmt

    This is exciting, I’m going to post something.

  • http://www.zeeksfitfreaks.com/ Zeek Fit Freak

    Thanks Courtney! Great Content = Greater Results and I’m focusing all my marketing to Saudi Arabia now! ; ) Lift Life!

  • Phil Shaw

    Really useful observations here. Thanks.

  • http://www.shoe Andrew Oldham

    Great post Courtney, thank you :)

    • Courtney Seiter

      Thanks so much; appreciate you checking it out!

  • http://www.harendrasinghrajput.com Harendrasingh B Rajput

    Really Informative thanks for sharing…

    • Courtney Seiter

      Thanks for reading!

  • http://www.cigital.com/ pacohope

    I’m not sure I agree that we can conclude positivity is contagious. We are studying social networks (Facebook, LinkedIn, Twitter, Google+, etc.) that do NOT have a -1 button equivalent to the +1. Negative emotions have a single way to be transmitted: write/share a negative comment or post. Postiive emotions have the same explicit mechanisms (write a positive comment or post). But they also have vital minor mechanisms (just click “like” or “favorite” or “+1”). Ironically, the more personal the network, the more they know about you, the less likely they are to allow you to down-vote something. So it should be no surprise that positive emotions dominate. Negative emotions are inherently harder to share on these platforms.

    • Courtney Seiter

      Hey there, thanks so much for reading and for such a thoughtful comment. You’re absolutely right; social media does seem purposely designed to accentuate the positive. Maybe that’s one reason it’s gotten so popular so quickly!

      • Ateliere Agapi

        And maybe this is the hope for the future ! Positive way of thinking is Real Value and if you can take it from your media connection is awesome.Better World !

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      I’ve read other studies (outside social) which also support ‘positivity’ over ‘negativity’. Namely whilst I researched on the best formulae for ‘Landing Page Content & Headings’ and ‘Email Content and Subject Lines’ – it seems people respond best to positive vibes than negative ones, ‘Carrot’ is better than ‘Stick’ it seems.

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  • Donna Noyman

    Very useful post, Courtney. Thank you!

  • photogal1427

    Your post was very informing. The facts you brought in really support the
    idea that people were designed for being social. However, sometimes this can lead to problems. Millions of Americans have become victims of
    identity theft due to over-sharing, and only around 40% of that number manage
    their privacy setting, according to a survey done by PCWorld. Several people, mainly teenagers replace
    social media with physical social interactions.
    Dr. Aric Sigman has done research on this subject and discusses that
    removing social interactions with people can alter the way the human body
    functions and that could affect the mental and physical well-being of the
    person. (The Research Pedia) We are genetically designed to be social, but
    replacing that with social media can cause some serious consequences. Your blog brought a lot of facts to mind, but
    I think it’s important to know the issues with these psychological facts.

  • Stephane Akoki

    Thank you :)

  • Mike Jhon

    I really like your post. I like the way you have presented your facts. I really like the way that you have incorporated about cyber bullying. I couldn’t agree with you more and it is a shame that it is occurring. In today’s world so many people get involved in the Social Network scene and it is as if they are slipping out of the real world. For younger people it is easy to slip into that different world and converse online and giving information not thinking of any negative consequences…. Of course, parental controls is always one way to help with younger people, but it isn’t full proof. As for the cyber bullying sites, hopefully there will be a way to ban or curb them. I don’t like to see anyone mentally, emotionally abused. It is not right for others to get off on hurting someone else. Great post!

  • kelly

    i am completely agree with pacohope he just spoke my words.


  • TheMusicMatt

    This was a fantastic article. Thank you!

  • lillian p.

    Great article! really helped me with my research report

  • Kenny Sale

    This is great. I’ve been having trouble finding research data pertaining to social media and psychology.
    Do you know when the study by Facebook was done? Was planning on citing it as a source but I could not find a date on their paper!

    • Kenny Sale

      I was referring to the first study by the way :)

    • http://blog.bufferapp.com Kevan

      Thanks for the comment, Kenny! Hmm, my best guess here is that the study is from 2013, based on the copyright on the paper. Sorry I’m not able to see a more specific date than that! Would be happy to dig in further here if that’d be helpful.

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    Hello Courtney,
    Thank you for this study.
    This article is just…huge, among the best I’ve ever read.
    I wanted to tell you, so…
    Best regards.

  • http://theiuvo.com/ Sandra Iuvo Omega Limited

    Fantastic article. Once you actually understand how your customers think and react on a psychological level, all the marketing strategies get much easier!

    • http://blog.bufferapp.com Kevan

      Hi! Thanks so much for the comment! Yes, love your thoughts here – the psychology is a great foundation for the rest!

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